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Which CRM Systems Does Drupal Support?

Drupal is a free, open source platform for developing your website, and allows integration by a range of useful business applications including customer relationship management software. CRM solutions are many and varied, and which one you choose will largely depend on the size and type of your business. So which customer relationship management solutions might be of benefit to a small business? Let us take a look at a few options.

Salesforce CRM

Overview

Salesforce develops social and mobile cloud applications that help businesses of all sizes to connect with their customers, suppliers and workforce. Their CRM solutions can be integrated into your Drupal website.

Features

  • Task and event tracking
  • Mobile access
  • Customisable reports
  • Analytics
  • Territory management
  • Product tracking
  • Mass email

Benefits

Make your customers feel like you know them by keeping in touch using customisable contact forms and reports. Mobile access is invaluable if you employ a salesforce, and detailed analytics help you decide which campaigns provide the best return on investment.

Prices

Prices start at just £3/month per user for the ‘Contact Manager’ package which incorporates up to 5 users. At the other end of the scale, their ‘Unlimited’ package costs £170/month per user with a 30 day free trial available.

Compare CRM software for your Drupal-based business at Expert Market

RedHen CRM

Overview

RedHen CRM has been developed by ThinkShout, and is a CRM solution native to Drupal. This means that it is not a 3rd party provider, but is built within the Drupal framework.

Features

  • Seamless user experience for site visitors
  • Reduced hosting costs
  • Custom contact forms
  • Custom organisation forms
  • Contact filtering
  • Membership management

Benefits

The fact that RedHen CRM is not a 3rd party provider may make it easier to use on your Drupal website. The application offers detailed management of memberships, whether individual or organisational, and contacts can be filtered according to a wide variety of options.

Prices

RedHen CRM is open source software for your Drupal website

Zoho CRM

Overview

Zoho offers a range of online office and business tools, including a customer relationship management application that integrates with your Drupal website.

Features

  • Sales tracking
  • Automation of daily business tasks
  • Mobile accessibility
  • Fully customisable
  • Cloud-based software
  • Flexible pricing - pay monthly or yearly

Benefits

Zoho CRM offers you easy accessibility to all tools and customer data, and is suitable for use whether you run your business on the move or employ a sales force who needs access to detailed information. The software allows you to automate routine tasks so that you can focus on driving sales, and it is fully customisable in terms of customer data and how this data is used.

Prices

The free edition is aimed at entrepreneurs and start-up businesses and is valid for up to 3 users. This is a comprehensive package that includes social CRM, mobile access, up to 5,000 records, web forms and lead management.

For small businesses the company offers a Standard Edition costing $12/month per user. In addition to the features in the free edition, this package offers sales forecasting, document library, marketing campaigns, up to 100,000 records, product customisation and email marketing.